ModTech Global believes in a one hundred percent (100%) satisfaction for its Customers and Independent Sales Affiliates (ISA). All customers and ISAs are obligated to honor the ModTech Global Refund Policy. If a designated customer is not satisfied with our products, they may return any product within seven (7) days after receiving or picking up the product and receive a full refund, provided that the returned product both remains in like-new condition with no physical or water damage and is in the original, unmarked, and undamaged packaging. Furthermore, all original components and accessories, including the manual and warranty information, must be included. ModTech Global will not accept any returns or exchanges of product purchased from resellers. In the event of a failure to comply with the aforementioned requirements, the Company reserves the right to reject a refund request. Shipping, handling and clearance sale fees, as well as all other subsequent fees, are nonrefundable. For a replacement request, the Company may consider to prepay the shipping cost. Note, gift cards are non-refundable.
The refund policy only pertains to product sales. It does not apply to the Affiliate Membership Fee.
You can return any product to the following locations at your own expense:
MODTECH GLOBAL UNITED STATES Attn: Returns Dept. 4590 MacArthur Blvd. Suite 500 Newport Beach, CA 92660
MODTECH GLOBAL CANADA Attn: Returns Dept. 5940 Macleod Trail SW Suite 500 Calgary, AB T2H 2G4
MODTECH GLOBAL PHILIPPINES Attn: Returns Dept. One Corporate Center Unit 501 Dona Julia Vargas corner Meralco Ave. Ortigas Business District, San Antonio Pasig, Metro Manila 1605
No returns can be processed until the product is delivered to the address above and properly inspected.
All return requests shall be accompanied by the following documents:
- (i) A signed statement from the retail customer with details why the product has to be returned.
- (ii) A copy of the original sale receipt;
- (iii) The contact details of the retail customer or the individual making the return, including name, address, telephone number and email
You should acknowledge that it may take up to fourteen (14) days for the Company to process your returns, exchanges or store credit vouchers.
EFFECT OF REFUND ON INDEPENDENT SALES AFFILIATE (ISA)
When a refund is requested by an Independent Sales Affiliate (ISA), the bonuses and commissions attributable to the refunded service will be deducted from the ISA who received bonuses or commissions on such sales. Deductions will occur in the month in which the refund is given and continue every pay period thereafter until the commission is recovered. An ISA’s unsound request for refund may be considered as valid grounds for the Company’s decision to terminate.
RIGHT TO CANCEL
Pursuant to federal laws, a buyer shall have the right to cancel certain sales within three (3) business days from the date of such sale all the way to midnight of the third business day. An Independent Sales Affiliate (ISA) shall be obligated to duly inform Customers about this right to cancel.
Shipping & Handling, Automatic Billing and Payment Policy
SHIPPING & HANDLING
Delivery of all purchase orders shall be subject to the availability of products and services. When available, products shall be shipped by USPS or similar services to reach the destination within seven (7) business days from the receipt of payment. Payments shall be mandatory at the time of purchase order and the Independent Sales Affiliate (ISA) may receive the products at their own address or require the Company to directly ship the product to the designated address of the consumer.
DAMAGED OR LOST GOODS
ModTech Global shall collaborate with a shipping company that takes the responsibility for products that are damaged during the transit period. When an ISA receives products that appear to be damaged, he/she should mention the number of boxes that appear damaged and require the driver to acknowledge the damaged boxes in writing. An Independent Sales Affiliate (ISA) should subsequently make an appointment with the shipping representatives to have the damaged goods inspected, and call ModTech Global support executives to report the matter.
When any product is lost in transit, or an Independent Sales Affiliate (ISA) or Customer doesn’t receive the ordered product within a reasonable time frame, the ISA/Customer should contact the ModTech Global support team.
An Independent Sales Affiliate (ISA) or customer shall not have the right to refuse delivery of a ModTech Global shipment unless such refusal has been pre-approved by the Company ahead of time. In the event of a refused delivery, ModTech Global is fully authorized to suspend the subscription of the respective ISA until the matter is further resolved.
The subscription program is automatically renewed each month with a credit or debit card maintained on file with ModTech Global. The Independent Sales Affiliate (ISA) may make adjustments to their monthly subscription in the back office of the ModTech Global website.
Independent Sales Affiliate (ISA) should be entitled to use any payment instrument made available on the website, but no purchase order should be processed until full payment is made to the Company. In the event where an ISA pays more than what is required, such overpayments shall be credited to such ISA’s account and automatically refunded along with his or her commission on the next payout.
No purchase order shall be effective unless it is accepted by the Company. The Company will not accept or process a purchase request if the cancellation of credit card is underway. In order to avoid such inconveniences and speed up a purchase order, an Independent Sales Affiliate (ISA) is advised to link a valid and authorized credit card for the Company to charge. In the event an ISA fails to discharge financial obligations under this agreement, an annual interest rate of eighteen (18%) percent or higher shall be charged on overdue amounts.
BACK ORDER POLICY
All products currently in stock should be shipped as usual, but the Company may receive purchase orders for out-of-stock items unless the product or services have been discontinued. Such purchase orders shall be listed as back order and shipped as soon as the products are available. However, if the product or services have been discontinued, an Independent Sales Affiliate (ISA) shall be entitled to cancel their purchase order and have the amount credited to their account. When back ordered products and services are delivered, ISAs shall receive their commission as applicable.